The secretary who, when the executive is out of the office, spends her time reading magazines or the secretary who uses such time to do the many little things that help the executive to accomplish more when he returns?
The employee who says, “Oh well, I can always get another job. If they don’t like the way I do my work, I’ll just quit” or the employee who views criticism constructively and sincerely tries to do higher-quality work?
The salesman who tells a customer, “Oh, I just do what they tell me to do . They said come out and see if you need anything” or the salesman who says, “Mr. Brown, I’m here to help you?
The foreman who says to an employee, “To tell you the truth, I don’t like my job much. Those guys up top give me a pain in the neck. I don’t know what they’re talking about half the time” or the supervisor who says, “You’ve got to expect some unpleasantness on any job. But let me assure you, the men in the front office are on the ball. They’ll do right by us”?