Professor Erwin H. Schell, one of America’s most respected authorities on leadership, says, “Obviously, there is something more than facilities and competence that makes for accomplishment. I have come to believe that this linkage factor, this catalyst, if you will, can be defined in a single word attitude. When our attitude is right, our abilities reach a maximum of effectiveness and good results inevitably follow.”
Attitudes do make the difference. Salesmen with the right attitude beat their quotas; students with the right attitude make As; right attitudes pave the way to really happy married life. Right attitudes make you effective in dealing with people, enable you to develop as a leader. Right attitudes win for you in every situation.
Grow these three attitudes. Make them your allies in every you do.
When you practice this principle, you’ll find that both your respect for yourself and the respect of others for you will zoom upward. And you’ll find you’re actually ahead money wise when you pay twice as much and buy half as many because:
Your garments will last more than twice as long because they are more than twice as good, and as a rule they will show “quality” as long as they last.
What you buy will stay in style longer. Better clothing always does.
You’ll get better advice. Merchants selling $200 suits are usually much more interested in help you find the garment that is “just right” for you than are merchants selling $100 suits.
You are what you think you are. If your appearance makes you think you’re inferior, you are inferior. If it makes you chink small, you are small. Look your best and you will think and act your best.
Here are four ways to help you develop a big thinker’s vocabulary.
Use big, positive, cheerful words and phrases to describe how you feel. When someone asks, “How do you feel today?” and you respond with an “I’m tired (I have a headache, I wish it were Saturday, I don’t feel so good)”, you actually make yourself feel worse. Practice this:it’s a very simple point, but it has tremendous power. Every time someone asks you, “How are you?”or “How are you feeling today?” respond with a “Just wonderful thanks, and you?” or say “Great” or “Fine.” Say you feel wonderful at every possible opportunity, and you will begin to feel wonderful and bigger, too. Become known as a person who always feels great. It wins friends.
Use Bright, cheerful, favorable words and phrases to describe other people. Make it a rule to have a big, positive word for all your friends and associates. When you and someone else are discussing an absent third party, be sure you compliment him big words and phrases like “He’s really a fine fellow.” “They tell me he’s working out wonderfully well.” Be extremely careful to avoid the petty cut him down language.Sooner or later third parties hear what’s been said, and then such talk only cuts you down.
Use positive language to encourage others. Complement people personally at every opportunity, Everyone you know craves praise. Have a special good word for your wife or husband every day. Notice and compliment the people who work with you. Praise, sincerely administered, is a success tool. Use it! Use it again and again and again. Compliment people on their appearance, their work, their achievements, their families.
Use positive words to outline plans to others. When people hear something like this: “Here is some good news. We face a genuine opportunity…….” their minds start to sparkle. But when they hear something like “Whether we like it or not, we’ve got a job to do,” the mind movie is dull and boring, and they react accordingly. Promise victory and watch eyes light up. Promise victory and win support. Build castles, don’t dig graves!
Isolate your fear. Pin it down. Determine exactly what you are afraid of.
Then take action. There is some kind of action for any kind of fear.
And remember, hesitation only enlarges, magnifies the fear. Take action promptly. Be decisive. Much lack of self confidence can be traced directly to a mismanaged memory.
Your brain is very much like a bank. Every day you make thought deposits in your “mind bank.” These thought deposits grow and become your memory When you settle down to think or when you face a problem, in effect you say to your memory bank, “What do I already know about this?” Your memory bank automatically answers and supplies you with bits of information relating to this situation that you deposited on previous occasions. Your memory, then, is the basic supplier of raw material for your new thought.
Keep your eyes focused on the big objective. Many times we’re like the salesman who, failing to make the sale, reports to his manager, “Yes, but I sure convinced the customer he was wrong.” In selling, the big objective is winning sales, not arguments. in marriage the big objective is peace, happiness, tranquillity not winning quarrels or saying “I could have told you so.”
In working with employees, the big objective is developing their full potential, not making issues out of their minor errors. In living with neighbors, the big objective is mutual respect and friendship not seeing if you can have their dog impounded because once in a while it barks at night. Paraphrasing some military lingo, it is much better to lose a battle and win the war than to win a battle and the war.
2. Ask “Is it really important?” Before becoming negatively excited, just ask yourself, “Is it important enough for me to get all worked up about?” There is no better way to avoid frustration over petty matters than to use this medicine. At least 90 percent of quarrels and feuds would never take place if we just faced troublesome situations with “Is this really important?”
3. Don’t fall into the triviality trap. In making speeches, solving problems, counseling employees, think of those things that really matter, things that make the difference. Don’t become submerged under surface issues. Concentrate on important things.
Believe it can be done. When you believe something can be done, your mind will find the ways to do it. Believing a solution paves the way to solution.
Eliminate “impossible,” “can’t do,” “no use trying” from your thinking and speaking vocabularies.
Don’t let tradition paralyze your mind. Be receptive to new ideas. Be experimental. Try new approaches, Be progressive in everything you do.
Ask yourself daily, “How can I do better?” There is no limit to self-improvement. When you ask yourself, “How can I do better?” sound answers will appear. Try it and see.
Ask yourself, “How can I do more?” Capacity is a state of mind. Asking yourself this question puts your mind to work to find intelligent shortcuts. The success combination in business is: Do what you do better (improve the quality of your output), and: Do more of what you do (increase the quantity of your out put).
Practice asking and listening. Ask and listen, and you’ll obtain raw material for reaching sound decisions. Remember: Big people monopolize the listening; small people monopolize the talking.
Stretch your mind. Get stimulated. Associate with people who can help you think of new ideas, new ways of doing things. Mix with people of different occupational and social interests.